If your bank is like mine, they are constantly suggesting you dispense with a printed monthly statement and start receiving it electronically. Plus they encourage you to use their online bill-paying service and sign up for electronic notices of when bills are due. Yes, this cuts down on paper and postage, which also helps them cut their costs. When you multiply the small savings per customer by the total number of customers, their savings can be substantial. They try to sell this to you as a convenience, but the reality is they are looking to maximize profits.
So how come when you accidentially overdraw your checking account they send you a postcard in the mail?
Wouldn't it be much simpler, faster - and cheaper - to send you an e-mail? Or give you the option of receiving a text message on your cell phone. Or even a phone call?
Yes, except if you are charged a fee as is the case with most banks, in the time it takes to mail you a postcard you can easily overdraw your account several more times and be charged several more fees. Obvious, huh?
I seriously doubt I'm the only person who sees through this sham, but I'm sure they have policies and regulations that protect them at our expense and require an overdraft notice to be delivered in this way.
Yet another reason - and there are many - banks suck.
Sunday, April 22, 2007
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